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Pet Hotel FAQ

What makes you different?

We believe many things make us different in our luxury Chesterfield boarding kennels, cattery, quarantine & daycare facility, including our passion for pet care. Our cleanliness, our accomodation size of both kennels and cattery units, our services and the love and care we give dogs and cats is uncomprimising. We not only have the grounds to walk your dogs, but we also have an off leash play area which is fenced and safe for lots of fun play times. We also have the luxury little extras like radios and music piped into your pets room. We want you to be able to leave your pet in the confidence they will be safe, secure, happy and loved while you are away

Are you a licenced by the local authority?

Absolutely, as a Chesterfield kennels and cattery we undergo regular checks to ensure we meet the highest standards of accomodation and care by the local authority. Also being a quarantine facility we undergo even more stringent checks by DEFRA every quarter.

Can I come and view the facilities?

Of course, in order to provide the dogs with some quiet time and to ensure our staff have the time to give them the love and attention we want to give them we our opening to the public between 09:00am and 4:00pm but you can make an appointment to view at other times if this is not convienient.

Do our dogs need to be vaccinated?

Yes, all dogs staying at the hotel need to show evidence that vaccinations are up to date. This is for the safety of your pet and all the pets staying with us.

Can I bring my dogs own things?

Yes, absolutely. We can provide bedding and bowls, but something of your pets own in addition particularly if it has some scent of home that will help them settle down more quickly. If you also prefer to bring your own food and/or treats you are very welcome to do so.

When do I need to book?

We will always try our best to accommodate your pet, but we do get very busy especially in holiday periods, so please book as far in advance as you can to avoid disappointment. We ask for a deposit of 25% in advance of their stay with the remainder due on collection of your pets. A 50% deposit will be taken for any stay over Easter, and during the summer and Christmas and New Year period holiday period.

Can our pets stay together?

Our sleeping accomodations are of generous proportions and can accommodate multiple pets from the same family staying together. This can be a great comfort for the pets being together. There is also a discount for pets sharing. However, we never mix pets from different families that don’t usually live together.

Can you pick our pets up from home?

We have fully pet adapted transport facilities which we can pick your pet up from your home in or from any other locations through out the UK. We cover Chesterfield, Sheffield, peak district and surrounding areas but can also cover nationally.

Can my dog have a bath while with you?

Yes, we think it’s a nice idea to have your dog bathed the day before or the day they come home so they are ready for your return. We can do this at a small fee of £15 per dog.

What do I need to pack for my pets stay?

Their vaccination card is important, as we won’t be able to accept your pet without it. Then, any bedding or toys you want to bring, any food or treats and any medication. In the case of your dog/s collars and leads to leave with us.

Are quarantine and boarding pets ever mixed?

Absolutely not our quarantine facility is entirely seperate from the Chesterfield Kennels and Catterry pet hotel and is run under stringent health and safety conditions.

Please call us on 01246 211281, or complete the form